Legal & Support
Privacy, terms, disclosures, your contact preferences and how to raise a complaint, all in one place.
Complaints
If something has not met your expectations, we want to hear about it.
Draft. Pending review by legal counsel. Not final legal wording.
How to raise a complaint
[PLACEHOLDER: Submission route — email, phone or form — once operational.]
What happens next
[PLACEHOLDER: Acknowledgement and response process, once operational.]
Complaints about a provider
Decisions about approvals, pricing and product terms are made by the financial institution. Complaints about those decisions should be raised with that institution through its own process.
Escalation
[PLACEHOLDER: Escalation information, pending legal and partner review.]